Responsible Gaming

Gaming Should Be Entertainment

Royal Reels NZ is designed for entertainment purposes only. Gambling should never be viewed as a way to earn money or solve financial problems. Always gamble within your means and treat any losses as the cost of entertainment, just like going to the movies or a concert.

We are committed to promoting responsible gaming practices and supporting our players' wellbeing.

Age Verification

You must be 18 years of age or older to use Royal Reels NZ. In New Zealand, the legal age for gambling is 18 years old. We take age verification seriously and reserve the right to request proof of age at any time.

If you are under 18, please do not attempt to gamble on our platform.

Warning Signs of Problem Gambling

Recognizing problem gambling early is important. If you experience any of the following, please seek help:

• Chasing Losses: Trying to recover losses by gambling more
• Hiding Gambling: Keeping your gambling activity secret from family or friends
• Loss of Control: Unable to stick to limits on time or money spent
• Neglecting Responsibilities: Prioritizing gambling over work, study, or family commitments
• Borrowing to Gamble: Using loans or credit to fund gambling
• Preoccupation: Constantly thinking about gambling or past gambling sessions
• Tolerance: Needing to gamble with larger amounts to feel the same excitement
• Withdrawal Symptoms: Feeling anxious or irritable when not gambling
• Relationship Strain: Conflicts with loved ones over gambling habits
• Financial Problems: Difficulties paying bills or mounting debts due to gambling

Self-Help Tools & Safety Features

Royal Reels NZ provides several tools to help you maintain control over your gaming:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit
• Loss Limits: Cap the total amount you're willing to lose in a set timeframe
• Time Limits: Set reminders or automatic session timeouts to prevent extended play
• Reality Checks: Receive periodic notifications about your playing time and spending
• Self-Exclusion: Temporarily or permanently exclude yourself from your account
• Account Closure: Close your account if you wish to stop gambling entirely

We encourage you to use these tools proactively. Contact our customer support team for assistance in setting up any of these features.

Support Organizations for Problem Gambling

If you are struggling with problem gambling, help is available. Please reach out to one of these organizations:

New Zealand

• Gambling Helpline (New Zealand): Free, confidential support available 24/7. Call 0800 654 655 or visit www.gamblinghelpline.co.nz
• Problem Gambling Foundation: Support and information for problem gambling issues. Visit www.problemgambling.nz

International Resources

• GamCare (United Kingdom): www.gamcare.org.uk
• GamStop (United Kingdom): National self-exclusion scheme - www.gamstop.co.uk
• Gambling Help Online (Australia): www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada): www.responsiblegambling.org
• National Council on Problem Gambling (USA): www.ncpgambling.org

If You Need Help, Please Reach Out

Problem gambling is a serious issue, but it is treatable. If you or someone you know is struggling with gambling, please don't hesitate to contact the Gambling Helpline (0800 654 655) or one of the support organizations listed above.

You are not alone, and help is available. Seeking support is a sign of strength, not weakness.